Services Offered:
 Needs Analysis
Our consultants are experts in the products we represent. Combine that with years of practical experience, and ESC Software is uniquely qualified to analyze the specific needs of your business and make recommendations for the most appropriate software solutions to address those needs today, and in preparation for future growth. If at some point your needs change, we will be happy to help you evaluate those needs and offer you the services to help you achieve your new goals.
We represent several software applications that are used by companies of all sizes, in every conceivable industry. Whether you require functionality in accounting, distribution, manufacturing, human resources, payroll, fixed asset management, customer relationship management, field service/repair and maintenance tracking or e-commerce, it's likely that one or more of our products are ideal for your organization. If not, we'll be the first to tell you. We will never recommend a solution that we are not convinced will meet your specific needs.
Implementation
The software feature set is just one of several key components in the successful implementation of a new information system. The strength and strategic direction of the software publisher is crucial, as is the knowledge, experience and expertise of the local provider.
We fully understand the challenges associated with the implementation of mission-critical applications in today's growing companies. Drawing on our experience, ESC Software has developed an implementation methodology that ensures quality control, consistent deployment and professional results. Our methodology is backed by software publishers, and was incorporated into one publisher's Reseller Certification program for new consultants nationwide. The projects we manage are completed on time and on budget, allowing you to immediately begin receiving a positive return on your investment.
We combine our methodology with innovative ideas and a personalized approach to accommodate the individual needs of each of our clients.
Customization
All of our products are adaptable to companies in a wide range of industries. There are both end-user and partner tools available to allow for infinite customization of your software to meet the individual and specialized needs of your business. ESC Software is adept at utilizing these tools to allow you to maximize your software investment and truly put the software to work for you.
Training
Our training center offers a regular schedule of classes to educate and refresh your software knowledge. ESC Software's team of Certified Trainers enhance the publishers' curriculum by bringing real life experience to the classroom environment. Each year we train hundreds of students in our facility. ESC Software is registered with the National Association of State Boards of Accountancy as a sponsor of continuing professional education on the National Registry of CPE Sponsors. CPE credit is available for anyone attending our training courses. Course information and schedules are always available on our website.
Technical Support
ESC Software provides expert support services for all of the products we represent. We take our commitment to your satisfaction seriously by offering prompt, accessible support when and where you need it. Our help desk is staffed full-time by ESC Software consultants. They are available to troubleshoot issues on-site, over the phone and through the Internet to provide rapid and efficient problem resolution.
Strategic Planning
Business is constantly changing. Priorities shift and strategies are reshaped. ESC Software is happy to help our current clients evaluate their changing business needs and offer the services to help you achieve your new goals. Our industry experience and business management software background can provide advice and insight on your current technology usage and functionality. We can review your current software and offer options to help you determine the best course of action - whether it's an add-on product, customizations, an upgrade, or a complete change in product. With a network of industry alliances, we can offer referrals for CPAs, IT/Network Integrators or Business Consultants. We want you to achieve excellence and success in your business, and to that end we will never recommend a product or service that we don't feel meets your specific needs.
|
