CRM
Sage 500 Customer Relationship Management
In today’s competitive marketplace, a sales–oriented company’s most valuable asset is its existing customer base. New customers are much harder to come by. Consequently, it’s of utmost importance to take care of your existing customers and serve their business needs. It’s no wonder industry analysts are predicting that customer contact and relationship management will become the largest growth segment in the software market and will have a lasting impact on how companies conduct business in the future.
Sage SalesLogix Marketing
Manage full–scale marketing campaigns. Shorten your sales cycle by analyzing leads to identify your most profitable customers. Capturing rich, timely data from customer interactions across your organization allows you to develop and execute meaningful marketing programs that generate results.
- Campaign management
- Workflow automation
- Marketing communications
- Segmentation and groups
- Campaign response tracking, task management, and ROI reporting
- Budget and revenue tracking
- Marketing resource library
- Web access
SalesLogix Marketing for Sage 500 Data Sheet
Sage SalesLogix Sales
Increase team sales performance by managing all aspects of the sales cycle and increasing team sales performance. Sage SalesLogix Sales is a single repository for the customer information captured across your entire organization that enables you to access account and contact information, track opportunities from lead through close, manage team calendars and activities, forecast revenue, and report on sales activities and effectiveness.
- Account and contact management
- Opportunity management
- Calendar and activity management
- Sales process automation
- Advanced forecasting and reporting
- Microsoft Outlook integration
- Segmentation and groups
- Customer communications and mail merge
- Competitor tracking
SalesLogix Sales for Sage 500 Data Sheet
Sage Saleslogix Support
Track and resolve support issues faster with instant access to relevant customer data, including products purchased, ticket and defect history, and maintenance contract status—making each customer interaction effective and positive.
- Account and contact management
- Ticket management
- Defect tracking
- Contract management
- Return material authorizations
- Standard problems and resolutions
- Procedures
- Knowledge Base and SpeedSearch
- Product tracking
- Metrics and reporting
SalesLogix Support for Sage 500 Data Sheet
Sage SalesLogix Customer Service
Deliver the resources and tools that drive sales performance and help provide superior customer support. Sage SalesLogix Customer Service solutions provide a powerful deployment alternative to traditional client/server applications. Designed for businesses needing a Web–based CRM solution with flexible financing options, Sage SalesLogix Customer Service is easy to deploy, customize, and use.
- WebTicket enables employees to add new tickets or update existing tickets online or empowers customers to add, view, or update tickets through a self–service portal.
- Web KnowledgeBase empowers customers to locate support solutions through the Web and provides the same knowledge base search capability that customer service reps use.
